FAQs

Shipping

Processing time

Most of our pieces are made in small batches, and in advance. If they are in stock on the website, they are ready to send. We post items within 1 to 3 days of your order.

Allow 7 to 14 days for Made to Order items. 

Shipping: UK

Within the UK we send using Royal Mail First Class post.

You can choose from Standard First Class (up to £20 compensation cover from Royal Mail) or Tracked 24 (up to £150 compensation cover from Royal Mail). Therefore, if your order is worth over £20 we recommend using tracked. If your order is over £150 we recommend using Special Delivery. Please contact to discuss in this case.

With the tracked service, we will forward you a tracking number that you can use to check progress of your delivery here. If you tell us when you order, we can pass on instructions like ‘leave in the porch’ to Royal Mail. They will then email you to let you know that the item is being delivered.

Shipping: overseas

Outside of the UK we send all postage using Royal Mail Tracked service. That comes with Royal Mail compensation cover up to £50, or up to £250, depending on the value of your order.

Taxes

Please be aware that anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control.

What if there’s a problem?

Returns and exchanges

Please contact us on info@womenarepeopletoo.co.uk  if you have any problems with your order. We can refund the original purchasers card, or repair or exchange items where applicable.

Ship items back within: 60 days of delivery

The following items can’t be returned or exchanged

Made to Order or personalised orders unless they are damaged or defective.

Conditions of return

Buyers are responsible for return shipping costs. All items should be returned unworn and in their original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Our Jewellery

We make our jewellery from 925 sterling silver and 18k gold vermeil. We do not have any silver plated or gold plated items items. We stock some items in gold-filled metal or gold-plated silver, where gold vermeil parts, for example, are not available. This is clearly stated on each product listing.

Sterling silver and silver plate

925 sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper or nickel.

Silver plate is a metal such as copper or brass that has been coated with a thin layer of silver.

Gold Vermeil and gold plating

Gold-plated metal is a base metal with a thin (flash) layer of gold on top.

Gold-plated silver is silver with a thin (flash) layer of gold on top.

Gold-filled metal is a base metal with a thicker layer of gold on top than is used for gold plating.

Gold Vermeil is solid silver with a thicker layer of gold plating than is used for regular gold plating. The gold is usually 18k and the gold layer is 2.5 microns or thicker.

Hallmarking

In the UK all items sold as precious metal i.e. solid sterling silver or solid gold, are required to be hallmarked by law. However this law only applies to silver items where the sterling silver weighs more than 7.78 grams, and to gold items weighing more than a gram.

Gold-plated-silver items and Gold Vermeil items that are heavy enough will be hallmarked as silver.


 

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