I send items within 1 to 3 days of your order. For most items, if it’s in stock on the website that means it’s ready to send.
Within the UK I send Royal Mail First Class post. You can choose from Standard First Class (up to £20 compensation cover from Royal Mail), Tracked 24 (up to £150 compensation cover from Royal Mail) or Special Delivery by 1pm (up to £750 compensation cover from Royal Mail). Therefore, if your order is worth over £20 I recommend using tracked, and if it is over £150 I recommend using Special Delivery.
Outside of the UK I send all postage using Royal Mail Tracked service. That comes with Royal Mail compensation cover up to £50 or up to £250.
Please be aware that anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside my control.
WHAT IF THERE’S A PROBLEM?
Returns and exchanges
Please contact me on firstname.lastname@example.org if you have any problems with your order.
Contact within: 14 days of delivery
Ship items back within: 30 days of delivery
The following items can’t be returned or exchanged
Custom or personalised orders unless they are damaged or defective.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Sterling silver and silver plate
Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper or nickel. Silver plate is a metal such as copper or brass that has been coated with a thin layer of silver.
Gold Vermeil and gold plating
Gold-plated metal is a base metal with a thin (flash) layer of gold on top.
Gold-plated silver is silver with a thin (flash) layer of gold on top.
Gold-filled metal is a base metal with a thicker layer of gold on top than is used for gold plating.
Gold Vermeil is solid silver with a thicker layer of gold plating than is used for regular gold plating. The gold is usually 18k.
In the UK all items sold as precious metal i.e. solid sterling silver or solid gold, are required to be hallmarked by law. However this law only applies to silver items where the sterling silver weighs more than 7.78 grams, and to gold items weighing more than a gram. Gold-plated-silver items and Gold Vermeil items that are heavy enough will be hallmarked as silver.